TV reception could be hit by mobile network upgrades

15/06/2023 @ 04:28

Newtown residents are being warned they could face television disruption as a result of upgrades to mobile telephone networks in the area.

The network upgrades promise improved speed, performance, and coverage. However, residents could find they inadvertently result in interference with television signals received through an aerial, including popular providers such as Freeview, BT, TalkTalk, and YouView.

Common symptoms could include intermittent sound, blocky images (pixelation), or even complete loss of TV signal.

Residents affected are being offered help through Restore TV, an independent program established by Digital Mobile Spectrum Limited (DMSL).

DMSL is an organization jointly owned by the UK's four leading mobile network operators: EE, Virgin Media O2, Three, and Vodafone.

Restore TV's primary objective is to ensure that people can continue enjoying free-to-view TV despite any potential interference caused by mobile service upgrades.

Restore TV provides additional assistance to individuals who fall into specific categories, including those who are 75 years of age or older, registered blind or partially sighted, or recipients of personal independence payments (PIPs), attendance allowance, constant attendance allowance, or War Pensioner’s Mobility Support.

Ben Roome, CEO of Restore TV, emphasized the importance of television in people's lives, stating: "We know just how important TV is to inform, entertain, and provide welcome company. Restore TV exists to ensure we all can continue to access free-to-view TV as mobile services are improved across the country."

If residents encounter new TV interference, Restore TV will provide help, including the use of filters.

A spokesperson said: "In most cases, the installation of the Restore TV filter should successfully address any issues. However, if the interference persists, eligible individuals may be entitled to a follow-up visit from a Restore TV engineer at no cost.

"It's important to note that cable and satellite TV services, such as Sky or Virgin, remain unaffected by these upgrades. However, customers who utilize these services and also access free-to-view TV through an aerial can request a free Restore TV filter."

Residents residing in areas with weak digital television reception, using TV signal boosters, or living in close proximity to mobile masts are more likely to experience interference and should remain vigilant.

For individuals living in flats or communal buildings, Restore TV extends support to landlords and property managers to help resolve any interference-related issues.

If you experience any new interference to free-to-view TV, please contact Restore TV at: Phone: 0808 13 13 800 (free from landlines and mobiles), Website: restoretv.uk